1. How do I select items to purchase?
As you browse through the JeppDirect Online Store, click on the “add to shopping cart” button beneath the items that you wish to purchase.
2. How do I know what is in my shopping cart?
When browsing through JeppDirect, simply look to the right-side of the screen to see which items you have in your shopping cart. Use the arrows to move between items in your cart.
3. How do I remove an item from my shopping cart?
Click the “remove” check box and click “modify cart” to remove that item from your cart. You may also change the quantity of items to “0” (zero) to remove the item from your shopping cart.
4. How do I modify the quantity of a product in my shopping cart?
Click on “view shopping cart” to see an itemized list of the products in your shopping cart. Change the quantity of the item and click “modify cart” to update the contents of your shopping cart.
5. How do I empty out my shopping cart?
To remove items from your shopping cart click on “view cart”, check the “remove” box for each item that you would like to remove from your shopping cart and then click on “update total”.
6. How do I pay for my merchandise?
We accept Visa, Mastercard, American Express, and Discover for online orders, subject to proper authorization. In some cases, we can bill your Airway Manual Customer Account if you have one (subject to approval). If you wish to pay by another method, simply submit your request via email without any payment information to: firstname.lastname@example.org, and we will contact you to make arrangements for payment.
7. Can we place order online and what are payment options?
Of course, you can place orders online. Upon confirmation of your payment, we will dispatch your order as soon as possible. Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. To avoid delays, please ensure that you have provided us with the correct Shipping address.